iLoveBenefits: Industry News Blog

Putting a Positive Spin on a Critical Problem

53% of Exchange Consumers are Satisfied With Their Health Plan

Deloitte recently published their 2016 Survey of US Health Care Consumers. Here are some key findings from the report:

  • More than half (53%) of exchange consumers are satisfied with their health plan overall.
  • 54% of those with employer insurance and 74% of those with Medicare are satisfied.
  • 7 in 10 exchange consumers say they had no financial difficulty paying out-of-pocket costs last year.
  • 34% of exchange consumers feel prepared to handle future health care costs compared with 16% in 2015.
  • Nearly half of exchange consumers (45%) say they feel confident about being able to get affordable care.
  • 67% of exchange consumers looked online for help selecting a policy vs. 30% with employer coverage.

Source: Deloitte, May 11, 2016

What should the alert expectation be?

According to a recent study of the electronic logs of 3 large practices, primary care physicians received a mean of 76.9.electronic notifications each day, while specialists received a mean of only 29.1 notifications per day. Source: “The Burden of Inbox Notifications in Commercial Electronic Health Records,” JAMA Internal Medicine, March 14, 2016, http://archinte.jamanetwork.com/article.aspx?articleid=2500026

What should the expectation be? What’s a good ratio of patients to alerts? Does the disease burden and morbidity play a role here?

Communication With Health Providers

Among adults who reported having poor communication with their health providers in 2012, Hispanics had the highest percentage (11 percent) followed by blacks (10 percent) and whites (7 percent). (Source: Agency for Healthcare Research and Quality, 2014 National Healthcare Quality and Disparities Report, Chartbook for Hispanic Health Care.)

New From AHRQ: Evidence-Based Strategies for Developing Effective Physician Feedback Reports

Performance feedback reports help physicians assess the care they provide with the ultimate goal of improving quality, patient experience, and optimum use of resources. However, their effectiveness depends on how they are designed and implemented. AHRQ’s new funded resource, Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance tackles this situation and offers a wide variety of healthcare organizations (hospitals, medical groups, health plans, professional societies, regional collaboratives, and dissemination and implementation campaigns), the evidence-based strategies needed to optimally support quality improvement.

Whether you are refining or creating a new physician feedback report system, this AHRQ resource will help your team implement these four evidence-based strategies: identify a clinical focus to improve, ensure the input data supports the report aims, optimize the functional use of the reports, and deliver reports to promote impact. The report can be found at http://www.ahrq.gov/professionals/clinicians-providers/resources/confidreportguide/index.html?utm_source=PSListserv&utm_medium=Email&utm_content=1&utm_term=14&utm_campaign=AHRQ_ConfReports

 

Improving Patient Care Through Patient Reported Information

Further research is needed to establish best practices for integrating patient-reported information into practice through innovative health IT, according to AHRQ-funded research. Part of a journal issue that examined clinical decision support and the concept of usability, “Evidence into Action: Improving User Interface to Improve Patient Outcomes,” includes AHRQ-funded studies that highlight lessons learned by developing and testing health IT interfaces, such as websites, apps, and dashboards. The tools examined in this special issue were purposed to improve patient care. Select to access the special issue of eGEMS (Generating Evidence and Methods to Improve Patient Outcomes).

 

71% said they agree or strongly agree that they prefer to manage their own health

According to a recent survey:

  • 8% of employees used a telemedicine service offered by their employee wellness program
  • 50% of employees participated in some kind of wellness activity or health-related program in the last year
  • 71% said they agree or strongly agree that they prefer to manage their own health
  • 46% said they don’t want their employer to have access to their personal health information
  • 32% said health initiatives offered by employers do not meet their needs

Source: “Survey: 8 percent of employees used a telemedicine service last year,” mobihealthnews, October 7, 2015,  http://mobihealthnews.com/47332/survey-8-percent-of-employees-used-a-telemedicine-service-last-year/

It is time that patients have complete access to their records

Only 39% of patients say their medical providers directly exchange medical records, while 25% of the patients must deliver a paper copy to the other provider themselves, according to a recent survey. Source: “Are Patients Ready for EHR Interoperability? IndustryView | 2015,” Software Advice, September 28, 2015, http://www.softwareadvice.com/medical/industryview/address-ehr-interoperability-concerns/

Health Plan Member Portals Are Coming of Age

We must all do better for patients . . . ultimately for our families and ourselves

According to a recent report:

  • Medication errors affect 3.8 million patients annually
  • In 2014, 59% of hospitals entered at least 75% of all medication orders electronically
  •  In 2013 and again in 2014, 36% of potentially harmful medication orders that were entered electronically did not trigger an appropriate warning
  • 13.9% of potentially fatal medication orders that were entered electronically were not flagged

Source: “Despite Improvement, New Report Reveals Technology to Prevent Medication Errors Fails Too Often,” The Leapfrog Group News Release, April 9, 2015, http://www.leapfroggroup.org/policy_leadership/leapfrog_news/5268377

Accenture Survey: Majority of Seniors Want to Access Healthcare From Home

An Accenture survey regarding senior attitudes toward digital healthcare tools found that:

  • 67% of seniors want to access healthcare service from home.
  • 66% of seniors do not think available technology is sufficient for them to access healthcare from home.
  • Currently 25% of seniors use electronic health records portals regularly to manage their health.
  • Of those that currently use these portals, 57% use them to access lab results.
  • More than 60% of seniors are willing to wear a health tracking device to monitor vital signs.
  • Over 66% of seniors prefer to use self-care technology rather than managing health independently.

Source: Accenture, March 2, 2015

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