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Innovations to Reduce Non-Urgent Use of Emergency Services

The Agency for Healthcare Research and Quality (AHRQ) announces the August 17 issue of the Health Care Innovations Exchange (https://innovations.ahrq.gov/node/8388).

  • The featured Innovations describe how an ambulance provider redesigned its emergency medical services system to create new care and referral pathways for 911 callers not facing true emergencies; a community paramedic program that significantly reduced unnecessary 911 calls from a local shelter and enhanced access to primary care for shelter residents; and a city EMS program that used a multipronged strategy to reduce unnecessary ambulance transports and ED visits, connecting non-emergent patients to primary care.
  • The featured QualityTools include resources for reducing inappropriate emergency department use and tools to support community paramedicine programs.
  • The featured Perspective, Convening a Learning Community to Reduce Non-Urgent Use of Emergency Services, describes the collaborative work of the Innovations Exchange Emergency Services Learning Community, based on an interview with its champion and expert faculty. https://innovations.ahrq.gov/perspectives/convening-learning-community-reduce-nonurgent-use-emergency-services

When to call, and not call, an ambulance: Emergency Medicine Journal

Feb.23, 2011
When a baby has a stiff neck and a high fever, or an elderly person starts slurring their words without being under the influence of alcohol, it’s time to call an ambulance — but not many people know this, a new study says.

These signs of meningitis and of stroke are worthy of a lights-flashing, sirens-blaring trip to the hospital, but 53% of Britons responding to a survey said there was no need to call emergency transport for the meningitis scenario and only 25% would call an ambulance for the stroke.

On the other hand, almost 50% thought a woman in labor deserved such a ride to the hospital — just one of many scenarios found to be illustrative of inappropriate use of ambulances, Helen Kirkby, BS, and Lesley Roberts, MD, of the University of Birmingham in England, reported online in the Emergency Medicine Journal.

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February 23, 2011 | Categories: healthcare,hospitals | Tags: , , , | Comments (0)