iLoveBenefits: Industry News Blog

What should the alert expectation be?

According to a recent study of the electronic logs of 3 large practices, primary care physicians received a mean of 76.9.electronic notifications each day, while specialists received a mean of only 29.1 notifications per day. Source: “The Burden of Inbox Notifications in Commercial Electronic Health Records,” JAMA Internal Medicine, March 14, 2016,

What should the expectation be? What’s a good ratio of patients to alerts? Does the disease burden and morbidity play a role here?

New From AHRQ: Evidence-Based Strategies for Developing Effective Physician Feedback Reports

Performance feedback reports help physicians assess the care they provide with the ultimate goal of improving quality, patient experience, and optimum use of resources. However, their effectiveness depends on how they are designed and implemented. AHRQ’s new funded resource, Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance tackles this situation and offers a wide variety of healthcare organizations (hospitals, medical groups, health plans, professional societies, regional collaboratives, and dissemination and implementation campaigns), the evidence-based strategies needed to optimally support quality improvement.

Whether you are refining or creating a new physician feedback report system, this AHRQ resource will help your team implement these four evidence-based strategies: identify a clinical focus to improve, ensure the input data supports the report aims, optimize the functional use of the reports, and deliver reports to promote impact. The report can be found at


Improving Patient Care Through Patient Reported Information

Further research is needed to establish best practices for integrating patient-reported information into practice through innovative health IT, according to AHRQ-funded research. Part of a journal issue that examined clinical decision support and the concept of usability, “Evidence into Action: Improving User Interface to Improve Patient Outcomes,” includes AHRQ-funded studies that highlight lessons learned by developing and testing health IT interfaces, such as websites, apps, and dashboards. The tools examined in this special issue were purposed to improve patient care. Select to access the special issue of eGEMS (Generating Evidence and Methods to Improve Patient Outcomes).


After all the patient is the reason health care exists – need more change quicker around the patient

Report: Providers slow to adopt patient engagement technology Providers and health care organizations have not prioritized the use of digital tools such as patient portals to boost patient engagement in their health, a Chilmark Research report found. Patient engagement is taking a back seat to other aspects of health IT, such as data analytics, risk-based contracting and clinical network integration. EHR vendors have yet to adequately meet the demand for patient engagement tools, according to the report. (2/17)


February 19, 2015 | Categories: healthcare,Patient | Tags: , , | Comments (0)

Barriers to patient engagement

Does it occur to you that engaging your customer (patient) is job ONE? What does the medical industrial complex think “Patient Centered Care” is, anyway?

Study shows barriers to providers’ patient engagement efforts A 2014 HIMSS Analytics study found more hospitals are using patient portals but a disconnect exists between patient and clinician satisfaction with engagement efforts. Also, stage 2 meaningful use requirements for engaging 5% of patients electronically are proving to be a significant hurdle for many practices. Healthcare IT News (1/26)

Doctor, the patient will see you now

Study looks at harms of poor doctor-patient communication Female patients with chronic pain who reported they had experienced poor communication with their physicians expressed anger and said they wanted to avoid additional care, a study in The American Journal of Medicine showed. “Our work indicates that the effects of patients feeling that their doctor doesn’t believe or understand them can be damaging both emotionally and physiologically. This could lead to worsening of illness, known as the ‘nocebo response,'” said lead author Maddy Greville-Harris. (1/29)

Patients weigh in on EHRs

Data from a Xerox/Harris survey found that although patients aren’t always completely honest when providing data for their EHR, a majority of respondents expect electronic records to result in better care with higher efficiency. Fifty-three percent of respondents said their care improved after their providers adopted the technology, while 55% wanted to use EHRs to ask questions, 56% said they would use EHRs to request refills and 36% indicated they would request referrals via EHR. Medical Marketing & Media (1/7)

What is true and authentic patient engagement

What does patient engagement really look like?A review of research reported in the Journal of Participatory Medicine suggests the concept of patient engagement has evolved over time yet remains vague and undefined. Researchers said their findings underscore the need for a clearer understanding of the concept. (8/4)

See more here:


August 6, 2014 | Categories: healthcare,Patient | Tags: , | Comments (0)

Online, Direct to Consumers is Becoming Mainstream

According to a recent survey of healthcare providers:

  • 47% indicated they are currently providing online patient services
  • 72% of those who do not currently deliver virtual services are considering doing so in the near future
  • The top three delivery methods were video (77%), audio (57%), and peripheral devices (28%)

Source: “Online, Direct to Consumer Patient Consultations Becoming Mainstream,” American Telemedicine Association, July 30, 2014,

Provider should follow the wishes of the patient their caregiver(s)

Survey shows many people get unwanted, excessive careA survey of 1,007 adults ages 50 and older found 12% reported they or a family member had experienced unwanted medical care and 19% categorized treatments they or a family member had received as excessive. The study, sponsored by the nonprofit group Compassion & Choices, found 82% said it was very important to honor end-of-life medical wishes, and 50% supported withholding physician or facility pay if treatments did not adhere to those decisions. Healio (free registration) (7/31)

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