iLoveBenefits: Industry News Blog

Communication With Health Providers

Among adults who reported having poor communication with their health providers in 2012, Hispanics had the highest percentage (11 percent) followed by blacks (10 percent) and whites (7 percent). (Source: Agency for Healthcare Research and Quality, 2014 National Healthcare Quality and Disparities Report, Chartbook for Hispanic Health Care.)

71% said they agree or strongly agree that they prefer to manage their own health

According to a recent survey:

  • 8% of employees used a telemedicine service offered by their employee wellness program
  • 50% of employees participated in some kind of wellness activity or health-related program in the last year
  • 71% said they agree or strongly agree that they prefer to manage their own health
  • 46% said they don’t want their employer to have access to their personal health information
  • 32% said health initiatives offered by employers do not meet their needs

Source: “Survey: 8 percent of employees used a telemedicine service last year,” mobihealthnews, October 7, 2015,

It is time that patients have complete access to their records

Only 39% of patients say their medical providers directly exchange medical records, while 25% of the patients must deliver a paper copy to the other provider themselves, according to a recent survey. Source: “Are Patients Ready for EHR Interoperability? IndustryView | 2015,” Software Advice, September 28, 2015,

How many times did you go to the doctor last year?

According to a recently released government data brief, in 2012:

  • There were an estimated 929 million physician office visits, or 301 physician office visits per 100 persons
  •  Females (342 visits per 100 females) had more office visits overall than males (258 visits per 100 males)
  • The visit rate for adults aged 65 and over was 592 visits per 100 adults
  •  The visit rate for adults aged 18–64 was 264 visits per 100 adults
  • The visit rate for children under age 18 was 232 visits per 100 children

Source: “Variation in Physician Office Visit Rates by Patient Characteristics and State, 2012,”NCHS Data Brief Number 212, Centers for Disease Prevention and Control, September 2015,

After all the patient is the reason health care exists – need more change quicker around the patient

Report: Providers slow to adopt patient engagement technology Providers and health care organizations have not prioritized the use of digital tools such as patient portals to boost patient engagement in their health, a Chilmark Research report found. Patient engagement is taking a back seat to other aspects of health IT, such as data analytics, risk-based contracting and clinical network integration. EHR vendors have yet to adequately meet the demand for patient engagement tools, according to the report. (2/17)


February 19, 2015 | Categories: healthcare,Patient | Tags: , , | Comments (0)

Barriers to patient engagement

Does it occur to you that engaging your customer (patient) is job ONE? What does the medical industrial complex think “Patient Centered Care” is, anyway?

Study shows barriers to providers’ patient engagement efforts A 2014 HIMSS Analytics study found more hospitals are using patient portals but a disconnect exists between patient and clinician satisfaction with engagement efforts. Also, stage 2 meaningful use requirements for engaging 5% of patients electronically are proving to be a significant hurdle for many practices. Healthcare IT News (1/26)

Doctor, the patient will see you now

Study looks at harms of poor doctor-patient communication Female patients with chronic pain who reported they had experienced poor communication with their physicians expressed anger and said they wanted to avoid additional care, a study in The American Journal of Medicine showed. “Our work indicates that the effects of patients feeling that their doctor doesn’t believe or understand them can be damaging both emotionally and physiologically. This could lead to worsening of illness, known as the ‘nocebo response,'” said lead author Maddy Greville-Harris. (1/29)

The use of patient portals is increasing

According to a recent assessment of a proactive implementation strategy for an interactive patient portal in 8 primary care practices:

  • 25.6% of the patients used the patient portal
  • The rate of patient use increased 1.0% per month over 31 months
  • 23.5% of patients signed up for patient portal use within 1 day of their office visit

Source: “Engaging Primary Care Patients to Use a Patient-Centered Personal Health Record,” Annals of Family Medicine, abstract only, September/October 2014,

Authentically listening to patients is more than good beside manner

At PCORI, one of our key planks is authentic involvement of patients and their caregivers at every point along the patient centered outcomes research (PCOR) process. Authentically listening to patients is beginning to demonstrate that it holds value in improving care and care processes.

Patient reviews of docs tend to focus on bedside manner, communicationA Vitals report found most patients who provide online doctor reviews leave positive feedback and tend to focus on interpersonal skills and bedside manner. “These softer metrics reinforce the importance of a patient feeling heard and valued,” said Vitals CEO Mitch Rothschild, noting a correlation between patient experience and outcomes. News (7/22)

When the Patient is the Northstar

The Association for Patient Experience, a global nonprofit organization dedicated to advancing the patient experience is pleased to announce the availability of its new, peer-reviewed journal, the Journal of Patient Experience (JPE).

JPE shares advances in relationship-centered care, including communication skills training, patient and provider engagement, quality and patient safety, service excellence, technology, processes, and systems.

For the inaugural issue, JPE has published seven pieces on topics ranging from relationship-centered communication programs and the REDE model, the use of the narrative, methods to drive experience efforts within organizations, to patient and provider reflections. A digital edition of the entire first issue of JPE is available at:

Read more:

May 30, 2014 | Categories: healthcare,Patient | Tags: , , | Comments (0)
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